Questions buyers ask before ordering

One unit. Standard models in both ranges can be ordered from a single set, so a first building or a trial unit is welcome. Larger camp and project lists are the work we do most of the time.

Within the base models and the options list, quite a lot: interiors, layout adjustments, equipment and finishes can be configured per project, and options on the list are priced directly. Changes to size, shape or structure are reviewed by the factory before we confirm anything — we would rather say "we will check" than promise first and correct later. Nothing custom is treated as agreed until it is in the confirmed drawings and the signed configuration.

There is no fixed public lead time — it depends on the model, the list and the factory schedule at the time of ordering. The written schedule starts from the point the deposit is received and the production drawings are confirmed. It is then tracked against that version, and shipping is planned from there for your market.

We coordinate export, clearance and delivery, with established arrangements for the UK and Saudi Arabia. Depending on the order and the quotation, delivery can stop at the port or be coordinated further toward your site — the exact scope is written into the quotation so there is no ambiguity later. Other destinations are reviewed per project before we commit.

Local installation is arranged by your team — foundations, offloading, assembly, utilities and connections. You receive the drawings, the packing list and guidance for the build; a supervised or supported installation can be quoted separately where it is available. Delivery alone should never be read as "installed".

Every order carries drawings and a configuration list for the version that ships, a packing list, and the inspection record from before dispatch. Material and fire documents apply where they exist for the model; market documents that are issued per batch — such as Saudi compliance certificates — are applied for per shipment. We confirm exactly which documents apply to your model and market with the quotation.

The standard arrangement is 30% with the order and the balance before dispatch, after the inspection is confirmed. Other terms can be agreed in writing for the specific order — what is on the contract is what counts.

Every order is inspected before dispatch, with records kept. You can attend the inspection at the factory, send your own inspector, or arrange a remote review if travel is not possible. Anything found is listed, rectified at the factory and re-checked before shipment is released.

Report it within the window agreed in the contract, with photographs. Because there is an inspection record and a loading record for your order, the missing or damaged items can be identified quickly and replacements arranged. This is the main reason we insist on records at every step.

Yes — a written warranty clause is part of the supply agreement. The current wording is confirmed with your quotation, so ask for it and read it before signing.

Factory visits can be arranged around inspection windows — you or your representative can be present when your order is checked. If travel is not possible, we arrange the remote alternative.

Some settings — desert heat, water, steep or remote ground — need extra review, and not every model suits every location. Share the site conditions early and we will confirm what applies; where something does not fit, we will say so rather than stretch a product to fit.